Privacy Policy

We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner, in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, and its associated rules.

1. Data Fiduciary and Contact Information

Data Fiduciary Name: Computer Zone Address: 6c/408 Vrindavan Yojana, near Allen House Public School, Sector 6, Telibagh, Lucknow, Uttar Pradesh 226029 Website: computerzonelucknow.com

2. Personal Data We Collect and the Purpose of Collection

We only collect personal data that is necessary for the specified purposes of providing our services as a computer, laptop, desktop, and printer repair service in Lucknow.

Category of Personal Data Sources of Collection Purpose of Collection (Lawful Basis: Consent)Contact Information Contact Forms, Service Booking Form, Phone Calls, Email respond to your service inquiries, schedule repair appointments, provide service updates, and communicate about your repair status. Identity Data Service Booking Form, Repair Intake Process verify your identity, register you as a customer, and accurately track the device ownership for repair services. Device Information Service Booking Form, During Repair Diagnosis diagnose, repair, and service your laptop, desktop, or printer. (Includes make, model, serial number, OS details).Payment Information Online/Offline Payment Gateways To process payments for our repair services. (We do not store full payment card details; third-party payment processors handle this securely).Technical Data Website Analytics, Cookies To monitor and analyze website traffic, improve website functionality, and understand user behavior. (Includes IP address, browser type, pages visited).

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Consent: By using our Website, submitting an inquiry, or booking a service, you provide your informed, specific, and unambiguous consent to the processing of your personal data for the purposes described above.

3. Data Processing and Use

Your personal data is used exclusively for:

• Providing, maintaining, and improving our repair services.

• Communicating service-related updates, estimates, and invoices.

• Internal record-keeping and compliance with legal obligations.

• Improving our Website based on usage analysis.

• Sending marketing communications (only if you have specifically opted-in).

4. Disclosure and Sharing of Personal Data

We treat your personal data with strict confidentiality. We may share your personal data only in the following circumstances:

• Third-Party Service Providers: With trusted third-party service providers (e.g., website hosting, payment gateways, professional advisors) who assist us in operating our business, provided they are bound by contractual obligations to keep personal data confidential and use it only for the purposes for which we disclose it to them.

• Legal Requirements: When required by law, regulation, or court order, or if we believe disclosure is necessary to protect the rights, property, or safety of Computer Zone, our customers, or others.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. Data Security and Retention

• Security Measures: We implement reasonable security practices and procedures to protect your personal data from unauthorized access, loss, misuse, or modification. This includes physical, electronic, and managerial procedures.

• Retention: We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., for warranty, tax, or legal compliance purposes). Once no longer required, your data will be securely deleted or anonymized.

6. Your Rights (Data Principal Rights)

Under the DPDP Act, you have the right to:

• Right to Access: Request information about your personal data being processed and a copy of the same.

• Right to Correction/Completion: Request the correction or completion of inaccurate or incomplete personal data.

• Right to Erasure (Deletion): Request the deletion of your personal data when its processing is no longer necessary for the specified purpose.

• Right to Grievance Redressal: Lodge a complaint with our Grievance Officer regarding any breach of your rights.

• Right to Withdraw Consent: Withdraw your consent to the processing of your personal data at any time.

Note: Withdrawal of consent may affect our ability to provide certain services to you.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Policy on the Website with an updated "Effective Date." We encourage you to review this Policy periodically.